Ian Graham
Trainer for New Results
About this trainer
Ian is a sales and service coach who helps customer-facing professionals develop confidence, think more creatively, and achieve stronger results in their day-to-day roles. With over 30 years of experience across sales, service, and customer-driven industries, he brings a warm, friendly, and approachable style balanced with the right level of challenge to help people stretch, explore new ideas, and grow.
- Experience
- 31 years
- Languages
- English
- Delivers in
- UK
- Customisation
- Off the shelfSome tailoringFull course design
Subjects
Law (17)
Higher Rights of Audience (Civil) – SRA Assessment PreparationGeneral LawCyber LawCivil Litigation SkillsLegal Drafting for LitigatorsCourtroom Skills for Legal ProfessionalsProfessional Ethics for LitigatorsInterim Advocacy Skills for Patent LitigatorsLegal Professional PrivilegeWarranty Claims & Commercial DisputesCourtroom Advocacy for Solicitors and AttorneysEnforcement of Foreign Judgments
Show all 17 Law subjects
Contract Disputes & Risk ManagementCross Border LitigationShareholder DisputesMediation Preparation & RoleplayArbitration Advocacy (Domestic & International)
Marketing (40)
Brand EquityMarket Trends and ForecastingEmail MarketingConsumer BehaviorContent CreationWeb AnalyticsAdobe IllustratorGeneral MarketingPay-per-Click Advertising (PPC)Brand CommunicationAdvertising CampaignsConsumer Research Methods
Show all 40 Marketing subjects
Creative DevelopmentContent MarketingCultural and Social InfluencesBrand ExtensionsBrand IdentityBrand StrategyBuying Decision ProcessCompetitive Analysis for MarketingConsumer Attitudes and ValuesSearch Engine Optimization (SEO)Sales PromotionResearch Design and MethodologySocial Media MarketingBrand PositioningMotivation and PerceptionPublic RelationsPsychographics and DemographicsProduct PositioningProduct Lifecycle ManagementProduct Launch StrategiesProduct Development ProcessPricing Strategies for MarketingNegotiationNew Product InnovationMarket SegmentationData Collection and AnalysisIntegrated Marketing CommunicationsMedia Planning and Buying
Sales (26)
Sales NegotiationCustomer Service and SupportCustomer Data ManagementCRM Strategy and PlanningVisual MerchandisingCRM Software ImplementationCustomer ExperienceClosing TechniquesCold callingConsultative SellingSales Training and EnablementSales Territory Planning
Show all 26 Sales subjects
Sales Process OptimizationSales Pipeline ManagementSales Metrics and KPIsRetail Selling TechniquesSales Force AutomationSales Analytics and ReportingRetail Sales AnalyticsStore OperationsSolution SellingRelationship SellingOrder ManagementObjection HandlingInventory ManagementGeneral Sales
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