Training Provider Blog 

What I like about Trelease Communications is that they don’t treat communication as decoration.

If you want mental-health training that feels authentic, grounded, and designed for real people - not PowerPoint slides that seem cool at the time but have no impact- Thrive Together is a great place to start.

After more than 30 years in the training world, I’ve seen just about every style of learning imaginable - from slick and corporate to stiff and soulless. So when I find a company that captures what I think training should be, I take notice. PlayWork are one of those rare few.

After more than two decades of teaching writing across classrooms, workshops, and seminars, I’ve seen one truth hold steady: clear writing drives better results.

Traditional education prepared us to analyse, debate, and present—but not to express vulnerability, acknowledge our human needs, or create genuine understanding. We graduated with impressive technical skills but were left to figure out the most fundamental aspect of collaboration: honest, effective communication.

Call centre leadership asks more of managers than most people realise. The role demands constant balancing: Of KPIs, customer expectations, systems challenges, hybrid working, and a team of agents who each bring different levels of confidence, emotional resilience, and communication skills to the table.