Training Provider Blog 

Working in a call centre is not for the faint hearted. The environment can be stressful and challenging. Customers don’t call to pass the time of day or enquire about your health, they call because something is not working the way it should work which can be having a huge impact on their business, increasing urgency and most likely elevating the calmest demeanour.

AI (like Microsoft Copilot or ChatGPT Enterprise) is a writing and thinking partner. Treat it like a junior colleague: give it context, ask clearly, and check its work.