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All Course Topics

Workplace Ergonomics

Study of designing workspaces and tasks to fit the workers physical capabilities to reduce strain and injury.

Industrial Hygiene

Identification and control of environmental factors in the workplace that may affect workers health, such as chemicals, noise, and biological hazards.

A Risk Management

Strategies and processes for identifying, assessing, and mitigating risks to ensure workplace safety and compliance.

Safety Regulations

Understanding of legal requirements and standards governing occupational health and safety, including OSHA guidelines.

Accident Prevention

Techniques and practices aimed at preventing workplace accidents and promoting a culture of safety among employees.

An Active Listening

Understanding the client’s concerns fully by paying close attention to their words and emotions.

Empathy in Communication

Showing genuine concern and understanding for the clients perspective to build trust.

Problem-Solving Techniques

Developing strategies to address and resolve the specific issues raised by clients.

Product/Service Knowledge

Gaining comprehensive knowledge of the product or service to confidently address objections.

Adaptability and Flexibility

Learning to adjust responses and strategies to suit different objections and client personalities.

Anatomy and Physiology

Understanding the human body structure and function to provide effective patient care.

Pharmacology

Knowledge of medications, their effects, and safe administration practices.

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