All Course Topics

Developing the skill to perceive, understand, and respond to the emotions of others, fostering better interpersonal connections.

Enhancing the ability to interact congenially and effectively with others through verbal and non-verbal communication.

Applying emotional intelligence to resolve disagreements constructively, ensuring positive outcomes for all parties involved.

Differentiates between the intellectual understanding of another’s emotional state (cognitive empathy) and the capacity to physically feel what another person feels (affective empathy).

Examines how empathy evolves from childhood through adulthood, influenced by genetic, environmental, and social factors.

Investigates the brain structures and neural circuits involved in empathic processes, such as the mirror neuron system and the role of the insula and anterior cingulate cortex.

Looks at how empathy affects interpersonal relationships, promoting prosocial behaviors like cooperation, altruism, and conflict resolution.

Discusses various methods and practices, including mindfulness, active listening, and perspective-taking exercises, aimed at increasing one’s capacity for empathy.

Examination of various benefit categories such as health insurance, retirement plans, paid time off, and other perks.

Overview of laws and regulations impacting employee benefits, like ERISA, COBRA, and the Affordable Care Act.

Strategies for managing the expenses associated with employee benefit programs while maximizing value for employees.

Best practices for effectively communicating benefits information to ensure employees fully understand and utilize their benefits.