All Course Topics

Developing skills for active listening and effective verbal and non-verbal communication to understand and address the emotions involved in conflicts.

Studying methods to manage and control one's own emotions and reactions during conflict situations to maintain composure and clarity.

Enhancing the ability to empathize with others and see situations from their perspective to foster mutual understanding and resolution.

Learning practical techniques and strategies for resolving conflicts that integrate EI principles, such as collaborative problem-solving and mediation.

Understanding the sources, types, and stages of conflicts that commonly arise in organizational settings.

Learning how to mediate disputes and facilitate constructive dialogue between conflicting parties to reach mutually acceptable solutions.

Developing the ability to recognize, understand, and manage emotions in oneself and others to handle conflicts effectively.

Enhancing active listening, clear articulation, and non-verbal communication techniques to address and resolve conflicts.

Studying the legal frameworks and ethical principles guiding conflict resolution practices in HR to ensure fair and compliant processes.

Understanding the foundational theories and frameworks that explain the nature, causes, and dynamics of conflicts.

Learning strategies and skills for negotiating mutually acceptable solutions and agreements in conflict situations.

Exploring methods for acting as an impartial mediator or facilitator to help parties resolve their disputes amicably.