All Course Topics

Teaches methods for analyzing financial data to support strategic decisions and long-term financial planning.

Understanding and managing your own emotions and recognizing the emotions of others to facilitate better communication.

Techniques for fully engaging with the speaker, ensuring they feel heard and understood.

Strategies for identifying the underlying issues in a disagreement and working toward a solution that satisfies all parties involved.

Exploring different ways people communicate and how to adapt your approach to effectively connect with diverse personalities.

Methods for staying calm and composed during difficult conversations to prevent escalation and maintain focus on the issue at hand.

Introduction to various challenging personality types, such as passive-aggressive, narcissistic, or confrontational individuals, and how they manifest in the workplace.

Techniques for effective communication, including active listening, assertive speaking, and the use of non-verbal cues to diffuse tension.

Methods for resolving conflicts constructively, focusing on negotiation, mediation, and finding mutually beneficial solutions.

The role of emotional intelligence in managing difficult people, including self-awareness, empathy, and emotional regulation techniques.

Strategies for managing stress when dealing with difficult people, including mindfulness, time management, and seeking support when needed.

Various methods such as surveys, interviews, focus groups, and observations used to gather data about a market.