At Customer Whisperers, we help service-led businesses create experiences that customers love, remember, and come back for.
When loyalty slips, service feels inconsistent, or the brand promise doesn’t match the reality, that’s where we step in. Our work helps organisations build trust, consistency, and emotional connection — turning everyday interactions into experiences that drive retention, referrals, and revenue growth.
Customer Whisperers is a boutique consultancy with an 18-year track record of helping brands keep customers coming back. Small but mighty, we blend strategic insight, behavioural science, and emotional intelligence to make change that sticks.
We don’t deliver long reports, glossy generic framework power point slides or off-the-shelf training.
We roll up our sleeves and work alongside your teams. Our approach is hands-on, practical, and rooted in real-world experience not theory. We’ve led transformations from contact centres to boardrooms, helping teams build the habits and systems that make brilliant experiences feel natural, not forced.
Typical programmes include:
• CX and loyalty audits for boards
• Complaint experience redesign
• Trust mapping and experience strategy
• Team workshops and leadership development
• Embedding CX into culture and operations
We connect experience to performance so you see the difference not just in your feedback scores, but in your bottom line.
Clients include: National Express, Boohoo, Cazoo, Odean Cinemas, UK Power Networks, Chester Zoo, Redrow Homes, Sykes Cottages, and more.
If you’re ready to turn good intentions into loyal customers and measurable results — that’s what we do best.